The four
step Maintenance Plan
- Needs Assessment
- Equipment and procedure assessment, suitable for purpose.
- Creation of the SLA
- Continuous Improvement of the SLA
Needs Assessment;
The maintenance
program begins with working out as a team what the support needs of your organization are.
These needs vary greatly they can be everything from a fully hot standby system that is sufficiently robust to withstand
even a catastrophic situation such as a hurricane to an indoor system that can wait until the next business day to be repaired.
Equipment assessment, suitable for purpose;
Once the
availability needs are determined we inspect the current system and make sure that it can provide the type of availability
that the customer requires, that no repairs are required and make sure that SkyTeq has all the equipment we need, such as
specialized test equipment, to provide the requested service level.
Creation of the SLA;
Together
we then create a “living” SLA (Service Level Agreement) that contains all the pertinent information such as; frequency
of preventative maintenance, call out procedures, time to site targets, mean time to repair targets, service availability
targets, site details and site documentation.
Continuous Improvement of the SLA;
We at SkyTeq
understand that every unexpected and routine maintenance event is a growing experience for both customer and service provider. Every event is an opportunity for us to learn how to better service your needs. We also understand that customer needs evolve with time, that’s why we consider
our SLA to be a flexible document that grow and reflect the experience of working together. After every maintenance event you will receive a written report of our findings and
consider if changes are required in the SLA.
The above
reflects not only our absolute commitment to our customers but also our “Recipe for maintenance success.”
